Support
A real person reads every message.
During the alpha, Erik answers support email directly.
Inside the app
Use thumbs up and down on answers, and Send Feedback for anything else. Send Feedback sends only the message you type, an optional contact you enter, the app version and your platform.
When you write in
These help us sort things out faster:
- Your Mac model and how much memory it has
- Your EchoNote version
- What you expected, and what happened instead
- For Google sign-in problems, the Google email you're connecting
Please don't send us your email, documents or messages. We don't need them, and EchoNote never sends them to us.
Quick answers
Google says it hasn't verified this app
That's expected during the alpha. Click Advanced, then "Go to EchoNote (unsafe)". More about this screen.
Google asks me to reconnect every week
Also expected. While EchoNote is in Google's testing mode, the sign-in expires every 7 days. Why this happens.
Sign-in fails completely
The Google email you're using probably isn't on the tester list. Email us with that address and we'll add it.
I lost my download link
Go to the download page and enter the email you signed up with. If you're on the tester list, we'll send it again.
No Echoes yet
The first sync can take a few hours on a big mailbox. Echoes start showing up after that.
Removing EchoNote and your data
In EchoNote, open Settings and run Factory Reset. It deletes EchoNote's data and settings on your Mac and revokes its Google access. Then quit EchoNote and delete the app. You can also remove EchoNote's Google access anytime at myaccount.google.com/permissions.
Company
Echonote, LLC
9540 West State Road 48, Bloomington, IN 47404